Privacy Policy

1. Introduction

At RISEN LTD., operating under the brand name RisenFX (“RisenFX,” “the Company,” “we,” “our,” or “us”), we are committed to protecting the privacy, security, and confidentiality of our clients’ personal information.

This Privacy Policy explains how we collect, use, store, process, disclose, and protect personal data when you visit our website, create an account, submit verification documents, deposit or withdraw funds, use our trading platforms, or interact with any RisenFX product or service.

By accessing the RisenFX website, opening an account, or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

This policy is based on the GatesFX Privacy Policy you provided, rewritten for RisenFX with unique wording and updated company details.

2. Purpose of This Policy

This Privacy Policy is intended to explain:

What types of personal information RisenFX may collect;

How and why we use your personal information;

When your information may be shared with third parties;

How we store and protect your information;

How long we retain your data;

What rights and choices you may have regarding your personal information.

RisenFX aims to handle all personal data responsibly, lawfully, and only for legitimate business, operational, legal, regulatory, and security purposes.

3. Information We Collect

RisenFX may collect personal, financial, technical, and usage-related information when you interact with our website, platforms, client portal, payment systems, support team, or related services.

3.1 Personal Information

When you register, open an account, complete verification, or use our services, we may collect information including but not limited to:

Full legal name;

Date of birth;

Nationality and country of residence;

Residential address;

Email address and phone number;

Government-issued identification documents;

Proof of address documents;

Selfie, liveness check, or identity verification data where required;

Tax-related information where applicable;

Employment, income, source-of-funds, or financial background information where required for compliance;

Payment method details;

Bank account, card, e-wallet, crypto wallet, or transaction information;

Trading account details, account preferences, and platform settings;

Deposit, withdrawal, transfer, and transaction history;

Communication history with our support, compliance, account management, or operations teams.

3.2 Non-Personal and Technical Information

We may also collect technical, analytical, and usage-related information, including:

IP address;

Browser type and version;

Device type and operating system;

Device identifiers;

Login activity;

Website pages visited;

Time spent on pages;

Referral sources;

Session data;

Cookies and tracking data;

General location data derived from IP address;

Platform activity and usage behavior;

Error logs, security logs, and system interaction data.

This information helps us maintain platform security, improve performance, monitor user experience, prevent fraud, and support operational reliability.

4. How We Use Your Information

RisenFX collects and processes personal information for legitimate business, operational, contractual, legal, regulatory, and compliance purposes.

We may use your information to:

Create, verify, maintain, and manage your account;

Confirm your identity and complete KYC checks;

Comply with AML, CTF, sanctions screening, fraud prevention, and other compliance obligations;

Process deposits, withdrawals, transfers, refunds, and payment-related activity;

Provide access to trading platforms, client portals, dashboards, and related services;

Execute, process, monitor, and support trading activity;

Maintain account security and prevent unauthorized access;

Monitor, detect, investigate, and prevent fraud, abuse, money laundering, identity theft, suspicious activity, or prohibited conduct;

Communicate account updates, service notices, security alerts, policy updates, and important operational information;

Respond to support requests, complaints, disputes, or inquiries;

Provide promotional communications, offers, or marketing materials where permitted;

Improve our website, platforms, products, services, client experience, and internal processes;

Conduct analytics, reporting, audits, risk management, and business planning;

Comply with applicable laws, regulations, court orders, regulator requests, and legal obligations;

Enforce our Client Agreement, policies, terms, and legal rights.

RisenFX does not sell or rent personal information to third parties.

5. Legal Basis for Processing

RisenFX may process personal data under one or more lawful bases, depending on the purpose of processing and the laws applicable to the Client.

These legal bases may include:

The Client’s consent;

Performance of a contract between the Client and RisenFX;

Compliance with legal, regulatory, AML, tax, fraud prevention, or reporting obligations;

Legitimate business interests, including account security, service improvement, risk management, fraud prevention, operational efficiency, and client communication;

Protection of legal rights, defense of claims, or enforcement of agreements;

Any other lawful basis permitted under applicable data protection rules.

Where processing is based on consent, the Client may withdraw consent where legally permitted. However, withdrawal of consent may affect the availability of certain services or account features.

6. Sharing and Disclosure of Information

RisenFX may share personal information only where necessary, lawful, and appropriate for business, operational, compliance, legal, or service-related purposes.

Information may be shared with:

Regulatory authorities, government agencies, courts, law enforcement, or other competent authorities where required by law;

Payment processors, banks, card networks, e-wallet providers, crypto payment providers, and intermediary financial institutions;

Liquidity providers, trading technology providers, platform providers, bridge providers, and execution-related service providers;

KYC, AML, sanctions screening, identity verification, fraud prevention, and compliance service providers;

Hosting providers, cloud infrastructure providers, CRM systems, analytics providers, cybersecurity vendors, and technical support providers;

Auditors, legal advisors, consultants, accountants, insurers, and professional service providers;

Affiliated companies, representatives, or operational partners where necessary to support services, compliance, administration, or client communication;

Third parties involved in disputes, investigations, chargebacks, fraud reviews, or enforcement of RisenFX policies.

Any third party receiving personal information is expected to use such information only for the purpose for which it was provided and to maintain appropriate confidentiality, security, and data protection standards.

7. Data Storage and Security

RisenFX uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Such safeguards may include:

Secure data transmission;

Encryption where appropriate;

Access controls and permission management;

Multi-factor authentication for internal systems where applicable;

Secure servers and controlled hosting environments;

Internal confidentiality procedures;

Monitoring, logging, and security reviews;

Fraud detection and risk controls;

Regular review of systems and operational procedures.

While RisenFX takes data security seriously, no electronic system, internet transmission, storage method, or platform can be guaranteed to be completely secure. Clients are responsible for keeping their account credentials confidential and notifying RisenFX immediately if they suspect unauthorized access.

If a data breach occurs and applicable law requires notification, RisenFX will notify affected clients and/or relevant authorities in accordance with applicable requirements.

8. International Data Transfers

Due to the international nature of RisenFX’s services, client information may be transferred to, processed in, or stored in countries outside the Client’s country of residence.

Such transfers may occur where necessary to provide trading services, process payments, complete verification, support technology infrastructure, comply with legal obligations, or operate the Company’s global business.

Where personal data is transferred internationally, RisenFX will take reasonable steps to ensure that appropriate safeguards are in place and that personal information is handled in accordance with applicable data protection standards.

9. Data Retention

RisenFX retains personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Data may be retained for purposes including:

Account management and service delivery;

Compliance with KYC, AML, CTF, fraud prevention, tax, accounting, and regulatory obligations;

Transaction and trading recordkeeping;

Dispute resolution;

Chargeback handling;

Legal claims or enforcement of agreements;

Internal audit, reporting, and operational requirements.

When personal information is no longer required, RisenFX will take reasonable steps to securely delete, anonymize, or restrict access to such data, subject to applicable legal and operational requirements.

10. Your Rights

Depending on your country of residence and applicable data protection laws, you may have certain rights regarding your personal information.

These rights may include:

Access: The right to request a copy of the personal information we hold about you.

Correction: The right to request correction of inaccurate, incomplete, or outdated information.

Deletion: The right to request deletion of personal information where legally permissible.

Restriction: The right to request that we limit the processing of your personal information in certain circumstances.

Objection: The right to object to certain types of processing where applicable.

Portability: The right to receive certain personal information in a structured, commonly used, machine-readable format.

Withdrawal of Consent: The right to withdraw consent where processing is based on consent.

Marketing Preferences: The right to opt out of promotional communications where applicable.

Requests relating to personal data may be submitted to:

Email: support@risenfx.com

RisenFX may request identity verification before processing a data request. We will respond within a reasonable timeframe and in accordance with applicable law.

Certain requests may be limited or denied where RisenFX is required to retain information for legal, regulatory, AML, fraud prevention, dispute resolution, or contractual purposes.

11. Cookies and Tracking Technologies

The RisenFX website may use cookies, pixels, tags, analytics tools, and similar tracking technologies to improve website functionality, analyze performance, personalize user experience, enhance security, and support marketing activity.

Cookies and tracking technologies may be used to:

Remember user preferences;

Improve website performance;

Analyze traffic and usage behavior;

Support login sessions and account security;

Measure marketing campaign performance;

Personalize content or communications where permitted;

Detect suspicious activity or abuse.

Clients and website visitors may adjust browser settings to block or delete cookies. However, disabling cookies may affect website functionality, login access, platform features, or user experience.

Where required, RisenFX may provide additional cookie notices, consent tools, or a separate Cookie Policy.

12. Marketing Communications

RisenFX may use contact information to send clients service updates, market-related communications, promotional offers, account notices, product updates, or other communications related to RisenFX services.

Clients may opt out of certain promotional communications where legally required or where an unsubscribe option is provided.

Even if a Client opts out of marketing communications, RisenFX may still send important non-marketing messages, including account notices, legal updates, security alerts, transaction updates, verification requests, and policy changes.

13. Children’s Privacy

RisenFX does not knowingly provide services to, collect personal information from, or process personal data relating to individuals under the age of 18.

If RisenFX becomes aware that personal information has been collected from a person under 18, the Company will take reasonable steps to delete such information, restrict the account, and prevent further use of the services.

Clients must be at least 18 years old and legally capable of entering into binding agreements in order to open and use a RisenFX account.

14. Third-Party Websites and Services

The RisenFX website, client portal, emails, or platforms may contain links to third-party websites, tools, platforms, or services.

RisenFX is not responsible for the privacy practices, security standards, content, or data handling procedures of third-party websites or services.

Clients should review the privacy policies and terms of any third-party websites or services before providing personal information to them.

15. Policy Updates

RISEN LTD. reserves the right to update, amend, replace, or modify this Privacy Policy at any time to reflect operational, legal, regulatory, technological, or business changes.

Any updated version will be published on the official RisenFX website and will become effective immediately upon publication unless otherwise stated.

Continued access to or use of RisenFX services after an updated Privacy Policy is published constitutes acceptance of the revised policy.

16. Contact Information

For privacy-related questions, data requests, or concerns regarding this Privacy Policy, clients may contact:

RISEN LTD. – Compliance Department
Office 2, Golf Course Lane,
Cap. Estate, Gros Islet,
Saint Lucia

Email: support@risenfx.com
Phone: +1 (855) 792-8356